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    Mark Bovens

    Netherlands Scientific Council for Government Policy The Hague, Zuid-Holland The Netherlands. Mark Bovens has been a member of the Council since 1 January 2013. He is attached to the Utrecht University School of Governance (USG) as Professor of Public Administration. Mark studied law, political science and philosophy at Leiden University and at Columbia University Law School in New York. Central themes in his research include public accountability, democracy, the constitutional state and citizenship in the information society, political trust and success and failure of policy. His most recent book (written with Anchrit Wille) is entitled ‘Diploma democracy: the rise of political meritocracy’. At the WRR, Mark has been responsible for publications on internal checks and balances in public organisations, societal divisions and migration.Netherlands Scientific Council for Government Policy The Hague, Zuid-Holland The Netherlands. Mark Bovens has been a member of the Council since 1 January 2013. He is attached to the Utrecht University School of Governance (USG) as Professor of Public Administration. Mark studied law, political science and philosophy at Leiden University and at Columbia University Law School in New York. Central themes in his research include public accountability, democracy, the constitutional state and citizenship in the information society, political trust and success and failure of policy. His most recent book (written with Anchrit Wille) is entitled ‘Diploma democracy: the rise of political meritocracy’. At the WRR, Mark has been responsible for publications on internal checks and balances in public organisations, societal divisions and migration.

    Mark Bovens

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    Why Knowing What To Do Is Not Enough

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    Why Knowing What To Do Is Not Enough

    Anne-Greet KeizerMark BovensWill Tiemeijer

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    Netherlands Scientific Council for Government Policy The Hague, Zuid-Holland The Netherlands. Mark Bovens has been a member of the Council since 1 January 2013. He is attached to the Utrecht University School of Governance (USG) as Professor of Public Administration. Mark studied law, political science and philosophy at Leiden University and at Columbia University Law School in New York. Central themes in his research include public accountability, democracy, the constitutional state and citizenship in the information society, political trust and success and failure of policy. His most recent book (written with Anchrit Wille) is entitled ‘Diploma democracy: the rise of political meritocracy’. At the WRR, Mark has been responsible for publications on internal checks and balances in public organisations, societal divisions and migration.

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    Why Knowing What To Do Is Not Enough

    This open access book sets out to explain the reasons for the gap between “knowing” and “doing” in view of self-reliance, which is more and more often expected of citizens. In today’s society, people are expected to take responsibility for their own lives and be self-reliant. This is no easy feat. They must be on constant high alert in areas of life such as health, work and personal finances and, if things threaten to go awry, take appropriate action without further ado. What does this mean for public policy? Policymakers tend to assume that the government only needs to provide people with clear information and that, once properly informed, they will automatically do the right thing. However, it is becoming increasingly obvious that things do not work like that. Even though people know perfectly well what they ought to do, they often behave differently. Why is this? This book sets out to explain the reasons for the gap between ‘knowing’ and ‘doing’. It focuses on the role of non-cognitive capacities, such as setting goals, taking action, persevering and coping with setbacks, and shows how these capacities are undermined by adverse circumstances. By taking the latest psychological insights fully into account, this book presents a more realist perspective on self-reliance, and shows government officials how to design rules and institutions that allow for the natural limitations in people’s ‘capacity to act’.

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